Career

Job brief

• To support the seamless running of the venue by providing the highest standards of attention to detail and customer service at all times.
• Restaurant Cashiers manage cash and sales transactions in dining facilities. Their responsibilities include promoting services, improving customer satisfaction, answering to inquiries, reporting to the Restaurant Manager, and greeting customers.
• Since cashiers work in the food service industry, they are often asked to fill in for hosts / waiters, so it is also important for them to know how to take orders and serve food & beverage.

Responsibilities

• Be proactive in counting money before a shift begins so that there is no miscalculation at the end of the shift.
• Greet and welcome customers.
• Resolve different types of complaints from customers or address them to the Restaurant Manager.
• Ensure that any changes in the prices are amended in EPOS/Tissl and on the menus so that staff and customers become aware of it.
• Ensure staff are aware of the modes of payment available.
• Answer customers’ questions, and provide information on procedures or policies.
• Ascertain that menus display the correct pricing and tax information.
• Operate cash machines and POS to calculate customers’ bills.
• Check bills to see if the correct amount has been displayed and print them out.
• Answer customers’ questions regarding billed items.
• Record totaled amounts, including expenses in restaurant’s database.
• Process credit and debit card payments and ensure that customers sign receipts.
• Assist waiters and servers during rush hours by packing takeaways.
• Keep track of inventory and ensure that restaurant supplies are ordered on time.
• Count cash in the cash register at the end of each shift and ensure that it tallies.
• Sort, count and wrap currency and coins and arrange for them to be deposited to the bank.
• Ascertain that there is sufficient change available at the beginning of each day.
• Post charges against customers’ accounts and follow up with them for payments.
• To maintain a high customer awareness by approaching your job with the customers always in mind.
• To be financially aware of costs involved in the operations and are responsible to control costs.
• To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• To ensure that the quantity of work is sufficiently productive under the normal business levels.

Requirements

• Basic Math.
• Interpersonal Communication/Written and Verbal Communication.
• Time Management.
• Product Knowledge.
• Telephone Etiquette.
• Customer Service.
• Dispute resolution.
• Dependability.
• Oriented approach and patience.
• Problem solving and decision-making skills.
• Excellent people skills.
• Responsible and trustworthy.
• Attention to cleanliness and safety.
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS).
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills.
• Team spirit.
• Flexibility to work in shifts.