Career

Job brief

• The Restaurant Supervisor plays a crucial role in ensuring the smooth and efficient operation of the restaurant.
• This position involves overseeing daily activities, managing staff, and maintaining high standards of service to enhance the overall dining experience for guests.
• The Restaurant Supervisor is responsible for maintaining a positive work environment, enforcing company policies, and contributing to the achievement of financial and operational goals.

Responsibilities

• Assist the Restaurant manager in training and supervising front of house staff members. Supervise the floor during meal service and ensure that all standards set forth by Gerbou.
• Ensure that all checklists, requisitions, and proper opening and closing duties are completed for each shift.
• Communicate effectively both verbally and in writing, to provide clear direction to the staff. Observe performance and encourage improvement where necessary.
• Ensure staffing levels are accurate based Event and business needs.
• Organize and make sure staff is present for pre-shift and department meetings.
• Communicate with the staff on pertinent information such as menu changes, equipment issues, reservations, and guests’ special needs.
• Reports to work as indicated on the work schedule and in the correct uniform.
• Practices positive personal hygiene and cleanliness habits during all work shifts.
• Actively seeks feedback from customers rather than wait for complaints.
• Critically evaluates one’s own performance and consistently sets high standards.
• Is always concerned with maintaining standards, accuracy, and quality.
• Willing to share freely knowledge, information, ideas, and experience to assist others.
• Works with and supports others as part of a team both within and across functions.
• Understands the needs to work together to create an environment of cooperation and mutual responsibility.
• Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.
• Encourages teamwork within the team as well as with other teams, departments, and divisions.
• Good math and reporting skills.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Availability to work in shifts as needed.
• Comprehensive Product Knowledge.
• Exemplary Customer Service.
• Oriented approach and patience.
• Excellent people skills.
• Responsible and trustworthy.
• Attention to cleanliness and safety.
• Hands-on experience with TISSL.
• Team spirit.
• Flexibility to work in shifts Ensure that all steps of service, policies and procedures outlined in the Gerbou Employee Manual are followed on a daily basis.
• Learn and utilize the current TISSL System.
• Follow proper cash handling protocol if needed.
• Communicate with all guests with a clear and kind tone and make every effort to resolve and conflict to ensure the guests highest satisfaction.
• Communicate and move throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food quality and service standards be met. Give guidance when needed.
• Maintain cleanliness of all outlets on a daily basis including the proper functionality of all front of house needs.
• Ensure maintenance of equipment by alerting the Restaurant Manager of items that are in need of repair.
• Conduct competitive research on food, equipment and point of sales systems training and trends.
• Attend mandatory meetings as needed.
• Support the entire Food & Beverage Department when and as needed.

Requirements

• Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Actively seeks feedback from customers rather than wait for complaints.
• Critically evaluates one’s own performance and consistently sets high standards.
• Is always concerned with maintaining standards, accuracy, and quality.
• Willing to share freely knowledge, information, ideas, and experience to assist others.
• Works with and supports others as part of a team both within and across functions.
• Understands the needs to work together to create an environment of cooperation and mutual responsibility.
• Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.
• Encourages teamwork within the team as well as with other teams, departments, and divisions.
• Good math and reporting skills.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Availability to work in shifts as needed.
• Comprehensive Product Knowledge.
• Exemplary Customer Service.
• Oriented approach and patience.
• Excellent people skills.
• Responsible and trustworthy.
• Attention to cleanliness and safety.
• Hands-on experience with TISSL.
• Team spirit.
• Flexibility to work in shifts.